At Osmology, we offer a wide range of home and lifestyle products including candles, diffusers, fragrance oils, room sprays, body and hand washes, but also body lotion, hand creams, bath salts and product refills. Our products are designed to enhance your wellbeing with feel good fragrance for your every day.

Yes, we are committed to sustainability. Our products are made with 100% Vegan, cruelty-free, handmade in the UK, all using recyclable packaging to minimise our environmental impact, and shipped with carbon-neutral transport. 

We provide detailed descriptions of each scent on our product pages. You can also refer to our blog on how to choose a scented candle when shopping online.

We're all about consumer reviews. Get the real inside story from shoppers like you, and read them here: https://www.reviews.io/company-reviews/store/aeryliving.com

For sensitive skin or skin with conditions, we recommend conducting a patch test by applying a small amount on the inner forearm 48 hours prior to use to check for any reactions.

Yes, our products are safe to use during pregnancy. However, we alwaysadvise consulting your doctor or a healthcare provider for personal reassurance on the use offragrance oils and essential oils.

Our products are made from high-quality ingredients. Our candles typically last between 15 to 60 hours depending on size, whilst diffusers can lastup to 4months. The rest of our products will vary depending on the frequency of their use, and how much you use. 

Surprisingly, caring for your candle is a thing! Like a plant! To get the best possible burn and fragrance from your Osmology candle we have put together a few quick tips on how to do so in our candle care guide.

We advise our products to be used within 24 months, just to ensure you get the best results from our fragrances.

During the making process, when the candles are left to ‘cure’ this means there can be mild shrinking in the wax itself. But it is nothing to worry about, each candle is weighed, and it won’t affect your candles performance.

We ship our products within the UK and rest of the world (excluding USA). Shipping costs and delivery times vary depending on your location.

Shipping costs are calculated at checkout based on order amount, location and whether you have customs charges.

Delivery times vary by location. Typically, orders within the UK are delivered within 2-5 business days, while international orders can take 7-14 business days.

Yes, once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.

You can check the status of your order by logging into your account on our website and viewing your order history.

If you need to make changes to your order,simply pop us an email at care@aeryliving.com and our customer service team will be happy to help wherever we can.We will do our best to accommodate your request if the order has not yet been processed.

We are committed to providing you with a 100% Happiness Guarantee from start to finish. So, if you receive a damaged item, please contact our customer service team within 7 days of receipt with a photo of the damage and your order number. We will arrange for a replacement or refund.

We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please visit our Refund policy for detailed instructions.

To return an item, please contact our customer service team to initiate the return process. We will provide you with a return authorisation and instructions on how to send back your items.

Once we receive your returned items, we will process your refund. Once that’s been processedyou’ll be notified via email and the funds will make their way back to you within normal bank processing times.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@aeryliving.com and send your item to: Osmology Ltd, Unit 1, Albert Crescent, Bristol, BS2 0SU.

We understand choosing candles online is hard which is why we want to assist as much as we can by offering a 100% Happiness Guarantee from start to finish. So that if you're not 100% happy with our products , please do let us know and we will do whatever we can to make it right. 

You can create an account by clicking on the "Sign Up" button at the top of our website and following the prompts to enter your information.

If you have forgotten your password, click on the "Forgot Password" link on the login page and follow the instructions to reset it.

To update your account information, log in to your account and navigate to the "Account Details" section where you can update your personal information, address, and payment details.

Yes, we offer gift cards worth £20, £50 or £100. You can purchase them directly from our website. Gift cards are delivered by email and contain instructions to redeem them at checkout. Bear in mind, our gift cards have no additional processing fees.

You can add a card message to your order, to personalise your gift to your recipient. Please refer to the product page and the option will show. 

We periodically offer promotions and discounts. To stay updated, subscribe to our newsletter for a 15% discount, or follow us on social media for exclusive giveaways.

Please note that only one offer can be applied tapplied to cart at once.

Yes, please email our sales team for more details.